Shipping Policy

Last updated: July 28, 2026

AcrylDrift products may be made to order and fulfilled by a third-party production partner. Production time and shipping time are separate. This policy explains what to expect after placing an order.

Order processing and fulfillment

Most orders are fulfilled within 2–5 business days before shipment. This is an estimate, not a guarantee. Large orders, products temporarily out of stock at a fulfillment location, address questions, holidays, and unusually high order volume can require additional time.

You will receive an order confirmation after checkout. A shipping confirmation with tracking information will be sent when tracking is available and the order leaves the fulfillment facility.

Shipping rates and delivery estimates

Available shipping methods, charges, and delivery estimates are shown at checkout after you enter a shipping address. Rates vary by destination and the number of items in the order. Any free-shipping offer applies only when it is explicitly displayed and applied at checkout.

Delivery estimates begin after fulfillment is complete. They are estimates provided by the carrier and are not guaranteed arrival dates.

Split shipments

Items may be produced at different facilities or become ready at different times. An order can therefore arrive in more than one package. When available, tracking will be provided for each shipment. You will not be charged an additional shipping fee solely because we divide an order into multiple packages.

Address changes and cancellations

Review the shipping address carefully before completing checkout. Contact us immediately if an address or order detail is incorrect. We will try to help, but we cannot guarantee an address change or cancellation after fulfillment begins. Additional shipping charges may apply if an order must be reshipped because the address supplied at checkout was incomplete or incorrect.

International orders

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout states that these charges are prepaid, the recipient is responsible for them. Customs processing can also delay delivery.

If an international shipment is refused or returned because charges were not paid, contact us. Any refund or reshipment will be reviewed after the package is returned and may be reduced by shipping charges or other costs that AcrylDrift cannot recover, except where prohibited by law.

Delayed or lost packages

Carrier delays can occur. If tracking has not updated or an order has not arrived within five business days after the estimated delivery date, contact AcrylDrift so we can help investigate. Lost-in-transit issues should be reported no later than 30 days after the estimated delivery date.

If tracking shows “delivered” but the package is missing, first confirm the address, check around the delivery location, ask household members or neighbors, and contact the carrier. Then contact us promptly with the order number so we can review the available options.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and within 30 days of delivery. Include the order number, a description of the issue, and clear photos showing the full item and the affected area. Approved claims will be resolved with an appropriate replacement or refund at no additional shipping cost.

Contact

For shipping help, email contact@acryldrift.com or use the Contact page at https://www.acryldrift.com/contact.